USD
Shop
Bundles
About
Contact
Create Account
Contact Us
Our knowledgeable customer support team is ready to help with any questions you might have!
(888) 872-4548
Mon - Fri 6:00 am to 5:00pm PST; Sat - Sun 6:00 am - 4:00 pm PST
We're here to help
FEEDBACK
Your feedback is valuable to us to improve our products and services.
LIVE CHAT
Chat with a member of our in-house team today.
Frequently Asked Questions
We’ve compiled a list of frequently asked questions so that you can find the answers you need, when you need them.
Customer Support
How do I contact customer service?
- You can call our US-based customer service at phone number: (888) 872-4548
- You can also utilize the Live Chat feature on our website by clicking the “Live Agent” button at the bottom of our website on desktop or the orange button with a speech bubble graphic on mobile.
What are your customer service hours?
- Monday – Friday: 6AM – 5PM PST
- Saturday & Sunday: 6AM – 4PM PST
How can I find out when a product is back in stock?
- To find out when a product will be back in stock, become a Roundhouse Provisions subscriber.
- Email and SMS subscribers receive exclusive sales and promotions, educational content, and product releases:
- Click here to start getting emails and texts from the Roundhouse Provisions team.
- You may also contact our customer service team at (888) 872-4548 or email us at [email protected] for more information on a particular product’s availability.
Returns and 90-Day Guarantee
What is the status of my refund?
- You can check the status of your refund by logging into your Roundhouse Provisions Account. You can also contact customer service via chat or at (888) 872-4548. Mon-Fri from 6 AM-5PM PST or Sat-Sun 6 AM-4 PM PST.
What is included in the 90 Day Money Back Guarantee?
- All of our incredible formulas are included in our industry-leading 90-day money-back guarantee.
- Feel free to try any formula RISK-FREE for up to 90 days after your purchase, and if you aren’t completely satisfied, contact us to start a return, and then send back the bags, bottles, or jars (even if they’re empty) for a full refund of your purchase price minus shipping.
- Please note your guarantee goes into effect on the day your product is shipped from our fulfillment center and expires 90 days after the shipped date.
Do you cover the cost of return shipping?
- Roundhouse does not cover the cost of return shipping. You will be responsible for any shipping charges incurred when returning your product(s).
What if I receive the wrong item(s)?
- We strive for excellence atRoundhouse Provisions — which means delivering your items correctly and in a timely fashion.
- In the unlikely event you receive the wrong item, please contact our customer service team via chat or at (888) 872-4548 Mon-Fri from 6 AM-5 PM PST or Sat-Sun 6 AM-4PM PST.
What should I do if my items arrive damaged or defective?
- In the unlikely event an item arrives damaged or defective, please contact our customer service team via chat or at (888) 872-4548 Mon-Fri from 6 AM-5 PM PST or Sat-Sun 6 AM-4 PM PST.
Loading...