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Our knowledgeable customer support team is ready to help with any questions you might have!
Mon - Fri 6:00 am to 5:00pm PST; Sat - Sun 6:00 am - 4:00 pm PST
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FEEDBACK
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LIVE CHAT
Chat with a member of our in-house team today.
Frequently Asked Questions
We’ve compiled a list of frequently asked questions so that you can find the answers you need, when you need them.
CUSTOMER SUPPORT
- You can call our US-based customer service at phone number: (888) 872-4548
- You can also utilize the Live Chat feature on our website by clicking the “Live Agent” button at the bottom of our website on desktop or the orange button with a speech bubble graphic on mobile.
- Monday – Friday: 6AM – 5PM PST
- Saturday & Sunday: 6AM – 4PM PST
- To find out when a product will be back in stock, become a Roundhouse Provisions subscriber.
- Email and SMS subscribers receive exclusive sales and promotions, educational content, and product releases:
- Click here to start getting emails and texts from the Roundhouse Provisions team.
- You may also contact our customer service team at (888) 872-4548 or email us at [email protected] for more information on a particular product’s availability.
RETURNS AND 90-DAY GUARANTEE
- You can check the status of your refund by logging into your Roundhouse Provisions Account. You can also contact customer service via chat or at (888) 872-4548. Mon-Fri from 6 AM-5PM PST or Sat-Sun 6 AM-4 PM PST.
- All of our incredible formulas are included in our industry-leading 90-day money-back guarantee.
- Feel free to try any formula RISK-FREE for up to 90 days after your purchase, and if you aren’t completely satisfied, contact us to start a return, and then send back the bags, bottles, or jars (even if they’re empty) for a full refund of your purchase price minus shipping.
- Please note your guarantee goes into effect on the day your product is shipped from our fulfillment center and expires 90 days after the shipped date.
- Roundhouse does not cover the cost of return shipping. You will be responsible for any shipping charges incurred when returning your product(s).
- We strive for excellence atRoundhouse Provisions — which means delivering your items correctly and in a timely fashion.
- In the unlikely event you receive the wrong item, please contact our customer service team via chat or at (888) 872-4548 Mon-Fri from 6 AM-5 PM PST or Sat-Sun 6 AM-4PM PST.
- In the unlikely event an item arrives damaged or defective, please contact our customer service team via chat or at (888) 872-4548 Mon-Fri from 6 AM-5 PM PST or Sat-Sun 6 AM-4 PM PST.
Phone
Hours PST
Monday – Friday: 6AM – 5PM
Saturday & Sunday: 6AM – 4PM
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